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Terms of Use

Effective date: {{DATE}}

These terms apply when you use Nality, operated by {{LEGAL_NAME}}. Please read them. By using the app you agree to them.

1. Acceptance and eligibility

You must be old enough to form a binding contract where you live, and at least [CONFIRM: minimum age, match the Privacy Policy]. If you don't agree to these terms, don't use the app.

2. Your account

The app creates an anonymous account the first time you open it. You can later link it to Sign in with Apple to back up your log. Give us accurate information if you sign in or contact us.

You are responsible for keeping your device and Apple ID secure and for activity under your account. If you think someone has used your account without permission, email {{SUPPORT_EMAIL}} straight away. To the extent the law allows, we are not responsible for losses that result from your failure to keep your device or Apple ID secure.

3. Licence to use the app

Subject to these terms, we give you a limited, non-exclusive, non-transferable, revocable licence to use the app on Apple devices that you own or control, for your own personal, non-commercial use. Apple's usage rules in its licence agreement (see section 6) also apply. We keep all rights we have not expressly given you.

You may not:

  • sell, rent, lease, sublicense, transfer or otherwise commercially exploit the app or its content;
  • modify the app, create derivative works from it, or disassemble, decompile or reverse engineer it, except as the law allows;
  • use the app, or what you learn from it, to build a competing product or service;
  • remove or hide any copyright or other proprietary notice.

4. Not medical advice

Nality provides general nutrition information and estimates for tracking only. It is not intended to diagnose, treat, cure or prevent any condition. Talk to a qualified doctor or dietitian before making medical or dietary decisions, especially if you are pregnant, have a medical condition, or have a history of disordered eating.

5. Accuracy

Food database and label values can contain errors. AI results from photos and labels are estimates and can be wrong. You can edit any entry, and you are responsible for checking the values you rely on.

6. Subscriptions

  • Pro is a paid subscription purchased through your Apple ID.
  • It renews automatically unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
  • You manage and cancel subscriptions in your Apple ID settings. See Apple's guide to cancelling a subscription.
  • Refunds are handled by Apple under its own policy.
  • Features described as unlimited, such as scanning with Pro, are subject to fair use. That means a daily ceiling set far above what a person uses in a day, which exists to stop automated, scripted or shared use from running up costs for everyone else. If you reach it, the app tells you and it resets at the end of your local day. We may adjust the ceiling over time, and we may limit or suspend use that looks automated or abusive. [CONFIRM: have the fair use wording reviewed]

Apple's Standard Licensed Application End User License Agreement also applies to your use of the app. If these terms and Apple's agreement conflict, Apple's agreement controls for matters it covers, such as your licence from Apple and App Store purchases. [CONFIRM: confirm you are using Apple's standard EULA and not a custom one]

7. Acceptable use

You agree not to:

  • scrape, copy or bulk download data from the app or our servers;
  • tamper with the app, or try to get around its limits or security;
  • abuse or overload our scan, search or barcode endpoints, or use scripts or bots to call them;
  • share your account in a way that avoids the limits described in section 6;
  • use the app for anything unlawful.

8. Intellectual property, your content and feedback

The app, its design and its code belong to {{LEGAL_NAME}} or its licensors, and so do the trademarks and logos shown in it and on this website. These terms do not transfer any ownership to you.

Your photos and logs remain yours. You give us a licence to process them only as needed to operate the service for you, as described in our Privacy Policy.

If you send us feedback or suggestions, you agree we may use them to improve the app without paying you or crediting you. Please don't send anything you consider confidential.

9. Third-party services and data

The app depends on services we do not control, including Apple, Anthropic, Supabase, RevenueCat, PostHog and public food databases (the Australian Food Composition Database, USDA FoodData Central and Open Food Facts). We don't control or endorse them, and their own terms and privacy practices apply to what they do. Open Food Facts is community-edited, so its entries can be wrong. Links on this website to other sites are provided for convenience. To the extent the law allows, we are not responsible for third-party services, but nothing here limits your rights under the Australian Consumer Law.

10. Changes to the app

We may change, suspend or stop any part of the app, including features, limits and which features are in Pro. If we make a change that materially reduces what you paid for, you can cancel your subscription as described in section 6, and nothing here limits your rights under the Australian Consumer Law.

11. Privacy

Our Privacy Policy explains what we collect and why, and forms part of these terms. If the two conflict about how we handle your personal information, the Privacy Policy controls.

12. Termination and account deletion

You can stop using the app and delete your account at any time. We may suspend or end access if you break these terms or abuse the service. Deleting your account does not cancel an Apple subscription. You need to cancel that in your Apple ID settings. Sections that by their nature should continue after termination, such as 4, 5, 8, 13 and 14, continue to apply.

13. Disclaimers and limitation of liability

The app is provided "as is" and "as available". To the extent the law allows, we exclude all warranties, we do not promise the app will be uninterrupted or error free, and we are not liable for indirect or consequential loss, or for loss arising from your reliance on nutrition values or estimates.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where we are allowed to limit our liability for a breach of a consumer guarantee, our liability is limited to resupplying the service or paying the cost of having it resupplied.

14. Governing law

These terms are governed by the laws of Queensland, Australia, and the courts there have jurisdiction, subject to any consumer rights you have where you live. [CONFIRM: governing law and jurisdiction]

15. General

  • Whole agreement. These terms, the Privacy Policy and Apple's licence agreement are the whole agreement between you and us about the app.
  • If a part is unenforceable. If a provision is found invalid, it is limited to the minimum extent needed and the rest continues to apply.
  • No waiver. If we don't enforce a provision straight away, that is not a waiver of it.
  • Assignment. You may not transfer your rights under these terms without our written consent. We may transfer ours, for example if the app is sold, and will tell you if that affects your data.
  • Electronic notices. You agree we can give you notices by email, in the app or on this website.
  • "Including". Where these terms say "including", they mean including without limitation.

16. Accessibility

We want this website and the app to be usable by everyone, and we aim for the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on this website. If something is hard to use, email {{SUPPORT_EMAIL}} and we'll try to fix it.

17. Changes to these terms and contact

We may update these terms. If a change is material we'll tell you in the app, and continuing to use it means you accept the update. Questions? Email {{SUPPORT_EMAIL}}.