Support

Stuck, or found something wrong? Email us and a real person will reply.

Email support

Usual reply time: [CONFIRM: expected response time].

How do I restore my purchases?

Open the app, go to Settings, and tap Restore purchases. Use the same Apple ID you bought Pro with.

How do I cancel my subscription?

Subscriptions are managed by Apple. Follow Apple's guide to cancelling a subscription. Deleting the app does not cancel it.

How do I delete my account?

You can delete your account in the app: open Settings and choose Delete account. If you can't get in, email us from the address you signed up with and we'll do it. See the Privacy Policy for what is deleted.

How do I make a privacy request?

Email us from the address linked to your Sign in with Apple, or tell us your in-app account ID if you use the app without signing in. You can ask for a copy of your data, a correction, or deletion. See the Privacy Policy for how we handle requests.

A food entry looks wrong. What can I do?

You can edit any entry in the app. To report a wrong database value, email us the food name, the barcode if it has one, and what you think is wrong. A photo of the pack's nutrition panel helps a lot.

My scan isn't working.

• Check camera access: Settings, Nality, Camera, then turn it on.
• Use good light and hold the phone steady, with the whole barcode or label in frame.
• For labels, flatten the pack and avoid glare on shiny packaging.
• If a barcode isn't found, try photographing the label or searching by name.